Nowadays, the applications of E-Government in Malaysia are becoming popular, for example, e-Filling, KWSP’s i-Akaun, KWSP’s kiosk machine, E-Perolehan, registering or renewing licenses and tracking state regulations. Basically, the interaction parties of E-Government can be categorized into few types, which are Government-to-citizens (G2C), Government-to-business (G2B), Government-to-government (G2G) and Government-to-employees (G2E).
Let us briefly talk about the e-Filling in Malaysia; it allows tax payers submit their tax payable assessment form through internet by filling the virtual online form. With e-filling, it reduces the workloads of Inland Revenue Board and provides convenient services for tax payer.
Although e-government brings lots of benefit to users, most of the citizens reluctant to use it. The common problems encountered by consumers are as follows:
- Lack of knowledge in operating computer or using internet functions.
- Lack of confidence towards the system security due to the happen of severe online fraud cases. They don't willing to reveal their information under the internet based environment.
- Users worries about the accuracy of online processing, potential errors such as double transaction or omission of transaction.
Here are some suggestions to encourage more citizens to use the e-government application:
- Increase the security and reliability level of the e-government application to enhance the confident level of users.
- Provides more guidance and education to users and let them understand more on the overall e-government processing.
- Maintaining and testing the system recently to minimize the potential errors.
http://clive1201.blogspot.com/2007/11/funny-things.html
http://go.worldbank.org/M1JHE0Z280
https://spsd.hasil.gov.my/PKI/e/mainpage.html
24 comments:
what is the most important problem that you think government need to solve it immediately?xxlug
The most important problem faced by Malaysia government is the users still low confident in this service. Thus, government need more concern about the security and technical problem to increase the confident level of them.
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